Deliver personalized support by detecting what’s been done in terms of page view sequence and purchase your customer has made.
Bring context into the issues that have been raised by the customer through a visualized interaction journey display.
Bring empathy into the conversation by understanding what’s been felt by the customer.
Predicts churn potential from customer remarks in various interactions.
Predicts revenue potential from customer remarks in various interactions.
Recommends follow-up on a customer based on past customer interactions.