Reduce churn via Customer Journey Analytics

30% reduction
in customer churn

55% increase
in up-sell

68% increase
in cross-sell

Improve customer focus via Voice-of-Customer

50% increase
on Customer Satisfaction Score

70% increase
on Customer Effort Score

80% increase
on Net Promoter Score

Engage customers across text channels

Unify 10
mobile messaging channels

Unify 3
social media channels

Unify 3
web channels

Engage customers across language barriers

Consolidate
romanized languages

Consolidate
non-romanized languages

Consolidate
mixed languages